1. Return & Exchange Window
You may request a return or exchange within 7 days from the date your order is delivered.
After 7 days, we are unable to accept return or exchange requests unless the item is faulty.
2. Eligibility Requirements
To qualify for a return or exchange:
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The item must be unused, unworn, and in original condition.
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Packaging, tags, accessories, and manuals must be intact.
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Items showing signs of wear or damage caused after delivery are not eligible.
For hygiene and safety reasons, certain items (e.g., personal care items, grooming tools, earphones, etc.) may be non-returnable unless faulty.
3. Exchanges
Exchanges are offered for:
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A different size
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A different colour
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A replacement for a faulty or incorrect item
If the requested item is out of stock, we may offer store credit or a refund instead.
4. Returns (Refunds or Store Credit)
Once the returned item is inspected and approved:
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Refunds are issued to the original payment method
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Store credit may be offered if preferred or when applicable
Shipping costs are generally non-refundable, except when an item arrives damaged or incorrect.
5. Damaged, Faulty, or Incorrect Items
If you receive an item that is damaged, faulty, or not what you ordered, you may request:
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A replacement
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An exchange
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Store credit
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A refund
Faulty or incorrect items must be reported within the 7-day return window.
6. Return Shipping
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Customers are responsible for return postage unless the product is faulty or incorrect.
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Returned items must be packaged securely to avoid damage in transit.
7. Conditions for Declining Returns
Returns may be refused if:
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The item is returned after the 7-day window
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The product is used, worn, or damaged after delivery
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Original packaging or included items are missing
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The item falls under a non-returnable category
8. Policy Updates
We may update this Return & Exchange Policy from time to time. Continued use of our website constitutes acceptance of the latest version.