1. Processing Time

Orders are typically processed within 1–3 business days.
Processing times may be extended during peak periods, sales, or holidays.

2. Shipping Times

Estimated delivery times:

  • UK Standard Delivery: 5–12 business days

  • UK Express Delivery (if available): 3–7 business days

Delivery times may vary depending on courier delays, customs clearance, or unforeseen circumstances.

3. Order Tracking

A tracking link is provided once the order is dispatched (where available).

4. Failed Delivery / Returned Orders

If an order is returned due to:

  • Incorrect delivery information

  • Missed delivery attempts

  • Refusal of delivery

A re-delivery fee may apply.

5. Lost or Delayed Parcels

A parcel is considered lost only after the courier confirms non-delivery.
We will issue either a replacement or store credit according to our assessment.

6. Customs & Import Duties

Customers are responsible for any applicable customs duties, VAT, or import charges.